Updates for staff

  • COVID-19 update to staff 31 July 2020

    Hi there Team-McColl’s

    It has been another big day in the COVID world.  With new laws arriving in Victoria, South Australia and New South Wales, we are updating our company policy so that we can keep things consistent.

    Masks:

    From midnight Sunday, everyone on a McColl’s site outside Western Australia should be wearing a face mask.  This is already a law in Victoria and we are extending it to sites in other eastern states as part of our McColl’s commitment to minimizing transmission of COVID-19.  We also ask that McColl’s people wear face masks when visiting customer and supplier sites – even sites that have not yet mandated the use of masks.  Consistency is an important value for us.

    We have purchased McColl’s-branded reusable face masks as part of the company uniform which we will be distributing as quickly as possible to each site.  There should be enough in the initial shipment for drivers and mechanics to take 2 each (to rotate them in the wash).  More will arrive next week and the week after.  Until you receive these, please keep using the disposable face masks that have already been circulated around the company.

    Border crossings:

    The borders between Victoria and South Australia, NSW and Queensland are all subject to new rules.  Some of these could lead to delays, COVID-19 testing and more forms to be completed.  I know that this is going to be frustrating for our drivers at times so I ask for everyone to please take this as an opportunity to show how professional we are as a company.

    We need to manage fatigue carefully around these delays – anyone who feels tired should take a break.

    Please always be respectful of the government staff working at the border – they are doing a difficult job and the changing rules make it hard for them also.

    Please don’t get drawn into social media commentary on the restrictions – they aren’t perfect, no one wants them but we all have to live with them for now for the good of our society.

    The world will continue to change, we will keep everyone updated and together we will continue to adapt.

    Thank you to everyone for all that you are doing to keep McColl’s running as well as possible in these challenging times.

    Stay safe on the road.

    Simon


Updates for customers

  • McColl’s COVID-19 Customer Information

    McColl’s COVID-19 Customer Information

  • COVID-19 Update to our customers

    Dear customers

    It has been another big day in the COVID world.  With new laws arriving in Victoria, South Australia and New South Wales, we are updating our company policy so that we can keep things consistent.

    Masks:

    From midnight Sunday, everyone on a McColl’s site outside Western Australia will be wearing a face mask.  This is already a law in Victoria and we are extending it to sites in other eastern states as part of our McColl’s commitment to minimising transmission of COVID-19.

    Our people will be wearing disposable masks and/or a McColl’s branded face mask (pictured) when visiting customer and supplier sites – even sites that have not yet mandated the use of masks.  Consistency is an important value for us.

    Border crossings:

    The borders between Victoria and South Australia, NSW and Queensland are all subject to new rules.  Some of these could lead to delays, COVID-19 testing and more paperwork.

    We are managing fatigue carefully around these delays and have asked our people to take a break if they feel tired. We will make sure that our customers are informed of delays to deliveries that impact them.

    The world will continue to change, we will continue to keep you updated and together we will continue to adapt.

    Thank you to everyone for all that you are doing to keep McColl’s running as well as possible in these challenging times.

    Best regards

    Simon Thornton

  • COVID-19 Update for our customers

    McColl’s Preparation for COVID-19 (Coronavirus)

    McColl’s has been reviewing the potential impact of the increasing spread of the COVID-19 (Coronavirus).  We have started taking action to try to reduce the potential impact of the virus on our and our customers’ businesses.

    As a business we have implemented a series of measures designed to ensure service levels and to maintain a flexible response to issues as they arise. We are expecting changes in the business environment due to the virus itself and in terms of the governments’ response (local lockdowns and travel restrictions etc).

    These actions include:

    Office environment:

    Implementing appropriate hygiene protocols within the offices to restrict the spread of any infections;

    Working with the local health authorities to manage and monitor any local health issues as they arise;

    Implementing an immediate self-quarantine for anyone with relevant symptoms or anyone who returns from overseas;

    Minimising meetings of any kind;

    Reducing staff travel between sites;

    Where possible implementing capability for staff to work from home in isolation if required.

    Customer service and load planning

    Ensuring where possible that McColl’s retains a capability to continue to service customers, i.e. duplicating operations management capability at different sites;

    Ensuring that any impact on service levels is raised and managed during the daily and weekly operations reviews;

    Communications

    Ensuring that if McColl’s has any impact to customers as a result of the current virus outbreak that any issues and work-arounds are clearly communicated.

    Trucks and drivers

    Drivers spend most of their working days isolated as part of their job routine;

    We are rolling out hygiene reminders as part of our regular toolbox program;

    We have asked drivers to undertake extra precautions including end-of-shift cleaning inside the truck;

    Overall we have asked people to change their behaviors. If our people ask to change face to face meetings into video conferences or phone calls, if they bow a greeting rather than shaking hands or if they cancel travel plans, please understand that this is part of our effort to reduce the impact of the virus on all of our businesses.

    McColl’s will continue to deliver the service to you, our customer. This task will be made easier if we have as much notice as possible regarding operational changes to your business.  We also ask that you tell us of any new restrictions that you are making in your activities (avoiding meetings, new shift patterns, new site hygiene protocols) so that we can update our staff.

    We understand that you also will have plans running to manage in this new environment and we would welcome the chance to work together in developing the best solutions for all.

    We have asked Andrew Thompson to step in as the main point of contact for our customers on this project.  Andrew will make sure that your special operational requirements get to wherever they need to go in the McColl’s organisation.

    If you have any questions, please don’t hesitate to contact myself or Andrew.

    Kind regards

    Simon Thornton


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